Shipping, Returns & Refund Policy
Shipping Policy – Eunoia Skin Ltd
1. Processing Times
Orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays). During busy periods, processing may take slightly longer, but we always work to dispatch your order as quickly as possible.
You will receive an email confirmation once your order has been dispatched.
2. UK Shipping
We currently ship across the United Kingdom using trusted delivery partners such as Royal Mail or courier services.
Standard Delivery
- Estimated delivery: 2–4 working days
- Cost: Displayed at checkout
Express Delivery
- Estimated delivery: 1–2 working days
- Cost: Displayed at checkout
Delivery times are estimates and may vary due to courier delays or external factors.
3. International Shipping
We currently ship to selected international destinations.
International customers are responsible for:
- Customs duties
- Import taxes
- Local regulations
- Any additional fees charged by customs authorities
Delivery times vary by country and will be shown at checkout.
4. Pre‑Orders
If you purchase a pre‑order item, the estimated dispatch date will be shown on the product page. Orders containing both in‑stock and pre‑order items will be shipped together unless otherwise stated.
5. Delivery Issues
Please ensure your delivery address is entered correctly at checkout. We are not responsible for:
- Delays caused by incorrect or incomplete addresses
- Lost parcels due to incorrect address entry
- Courier delays outside our control
If your parcel is delayed, lost, or marked as delivered but you have not received it, contact us at [insert email] and we will assist you.
6. Damaged or Missing Items
If your order arrives damaged or with missing items, contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and product
We will arrange a replacement or refund where appropriate.
7. Tracking Your Order
Most orders include tracking. Tracking information will be emailed to you once your order has been dispatched.
8. Contact Us
For questions about shipping or delivery, contact:
Eunoia Skin Ltd Email: admin@eunoiaskin.co.uk Address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
Returns & Refunds Policy – Eunoia Skin Ltd
Introduction
At Eunoia Skin Ltd, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work when you buy from our website.
This policy complies with the UK Consumer Contracts Regulations.
Your Right to Cancel (14‑Day Return Period)
If you change your mind, you may return your order within 14 days of receiving it.
To be eligible for a return, the item must be:
- Unopened
- Unused
- In its original packaging
- In the same condition you received it
Due to hygiene and safety regulations, we cannot accept returns of:
- Opened products
- Used products
- Products with broken seals
- Items not in their original condition
How to Start a Return
To request a return, email us at:
Email: admin@eunoiaskin.co.uk
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will provide instructions on how to send your item back.
Customers are responsible for return postage costs unless the item is faulty.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 working days for processing, depending on your bank
Shipping costs are non‑refundable unless the item was faulty or incorrect.
Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with:
- Your order number
- Photos of the issue
We will arrange a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.
Late or Missing Refunds
If you haven’t received your refund after 10 working days:
- Check with your bank
- Contact your payment provider
- Then contact us at: admin@eunoiaskin.co.uk
International Returns
International customers may return eligible items, but:
- Return shipping costs are your responsibility
- Customs fees or import duties are non‑refundable
- We are not responsible for items lost in transit
Contact Us
For questions about returns or refunds, contact:
Eunoia Skin Ltd Email: admin@eunoiaskin.co.uk Address:
First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW