Legal Notice

Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from Eunoia Skin Ltd (“we”, “us”, “our”). By placing an order, you agree to these Terms.

Company Information

Eunoia Skin Ltd Company Registration Number:17183517 Registered Office: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW Email: admin@eunoiaskin.co.uk

Eligibility

You must be at least 18 years old to purchase from our website.

Products

We take care to display product information accurately. However, colours, textures, and packaging may vary slightly due to screen settings or supplier updates.

All products are for external use only on face & body. Avoid contact with eyes. If irritation develops discontinue use. Keep out of reach of children.

Orders

When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance. Your order is accepted once it has been dispatched.

We reserve the right to refuse or cancel orders, including where:

The product is out of stock
Payment cannot be authorised
There is an error in pricing or product information

Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.

We accept payment through secure third‑party providers such as:

Shopify Payments
PayPal
TikTok Shop
Other approved payment gateways

Your payment details are not stored by us.

Shipping & Delivery

Delivery times are estimates and may vary due to courier delays or external factors.

You are responsible for providing accurate delivery information. We are not liable for delays or losses caused by incorrect addresses.

Full details are available in our Shipping Policy.

Returns & Refunds

You have the right to return unopened, unused products within 14 days of delivery in accordance with UK Consumer Contracts Regulations.

We cannot accept returns of:

Used products
Opened products
Products not in their original condition
Items returned after 14 days

Refunds are issued once the item is received and inspected.

Full details are available in our Returns & Refunds Policy.

Faulty or Damaged Items

If your item arrives damaged or faulty, contact us within 48 hours with photos. We will arrange a replacement or refund.

International Orders

International customers are responsible for:

Customs duties
Import taxes
Local regulations

We are not liable for delays caused by customs.

Use of Our Website

You agree not to misuse our website or attempt to interfere with its security, functionality, or content.

All content on this website is owned by Eunoia Skin Ltd and may not be copied or reproduced without permission.

Liability

To the fullest extent permitted by law, we are not liable for:

Losses arising from the misuse of products
Allergic reactions (please check ingredients before use)
Indirect or consequential losses
Delays outside our control

Nothing in these Terms excludes liability for fraud or personal injury caused by negligence.

Personal Data

Your personal information is handled in accordance with our Privacy Policy.

Changes to Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Contact Us

For questions about these Terms, contact us at: Email: admin@eunoiaskin.co.uk Address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW